Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") form a binding agreement between you and Nixorra ("we," "us," or "our") regarding your use of our websites, applications, and related services (the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree, do not use the Service. Your use is also subject to our Privacy Policy, which describes how we handle information.

2. Eligibility & account registration

You must be at least the age of majority in your jurisdiction (and at least 16) to use the Service. You agree to provide accurate registration information and to keep your account credentials confidential. You are responsible for all activity under your account. Notify us promptly of any unauthorized use.

3. Description of service

Nixorra provides tools to upload datasets (such as CSV or Excel files), organize data, generate BI Presentations and visualizations, and obtain AI-assisted insights, summaries, and reporting artifacts. We may modify, add, or discontinue features with reasonable notice where practicable. We do not guarantee uninterrupted or error-free operation.

4. Subscription plans, billing, trials & refunds

We offer Starter and Pro subscriptions (monthly or yearly, billed in INR through Razorpay) and add-on / one-time credit packs, as described on our Pricing page. You may start with a one-time credit purchase without a subscription. Fees, billing cycles, and included features may change; we will provide notice of material changes to paid plans as required by law or your agreement.

If you purchase a paid plan or credit pack, payment is processed by Razorpay. Plan credits reset on each successful subscription charge (monthly or yearly allotment, depending on the plan). Add-on / one-time credits expire 1 year after purchase while no subscription is running. An active paid subscription pauses that expiry clock; remaining time resumes when the subscription is no longer active. One-time credits are not removed when a subscription renews. Taxes may apply where required. Existing accounts created before paid billing launched may retain complimentary access at our discretion. Refund policies, if any, will be stated in your order or other written agreement with us.

5. User content & data ownership

You retain ownership of your datasets and other materials you submit to the Service ("User Content"). To operate the Service, you grant Nixorra a worldwide, non-exclusive license to host, reproduce, process, transmit, display, and create derivative works from User Content solely to provide, secure, and improve the Service for you (including generating AI outputs you request) and as described in our Privacy Policy.

You represent that you have all rights necessary to upload User Content and that doing so does not violate third-party rights or applicable law. You are responsible for the accuracy and legality of User Content.

6. AI-generated outputs

Insights, summaries, charts, and other outputs produced by the Service may be generated using artificial intelligence. Such outputs are provided for informational purposes only and may contain errors or omissions. You must not rely on them as sole basis for medical, legal, financial, or other professional advice. You are solely responsible for reviewing, validating, and using outputs appropriately for your use case.

7. Acceptable use

You agree not to:

• Use the Service in violation of law or to harm others.
• Upload unlawful, infringing, or malicious data; malware; or content you are not authorized to process.
• Attempt to probe, scan, or test vulnerabilities; interfere with or disrupt the Service; or bypass security or access controls.
• Reverse engineer, decompile, or attempt to extract source code or models except where prohibited by law.
• Use automated means to scrape or extract the Service in bulk without our written consent.
• Resell, sublicense, or provide the Service to third parties except as expressly permitted.
• Misrepresent your identity or affiliation.

We may suspend or terminate access for violations of this section.

8. Intellectual property

The Service, including software, branding, documentation, and our proprietary models and workflows, is owned by Nixorra and its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights. Feedback you provide may be used by us without obligation or compensation to you.

9. Third-party services

The Service may integrate with or link to third-party services. Your use of those services is governed by their terms and privacy policies. We are not responsible for third-party services or content.

10. Termination & suspension

You may stop using the Service at any time. To cancel or change a paid subscription, use Billing & Plan in your account, or contact us at support@nixorra.com. We may suspend or terminate your access if you materially breach these Terms, if we are required to do so by law, or if we discontinue the Service with reasonable notice where feasible. Provisions that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and governing law) will survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL NIXORRA OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO US, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Indemnification

You will defend, indemnify, and hold harmless Nixorra and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your User Content, your use of the Service, or your violation of these Terms or applicable law.

14. Governing law & disputes

These Terms are governed by the laws applicable to the contracting entity identified in your order form or account agreement, without regard to conflict-of-law principles. Unless you and we agree otherwise in writing or a mandatory consumer protection law applies, exclusive jurisdiction and venue for disputes will be as specified in your enterprise agreement or, if none, in the courts of general jurisdiction in the location we designate in product notices. If you are a consumer, you may have additional rights under local law.

15. Changes to terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. If changes are material, we will provide additional notice as required by law. Continued use after the effective date constitutes acceptance of the revised Terms, except where your explicit consent is required.

16. Contact

For questions about these Terms, contact us at support@nixorra.com